It is easy to update your WAVE LONDON account and view your orders any time through 'My Account'. 'My Account' allows you complete control over your transactions on WAVE LONDON Manage/edit your personal data like address, phone numbers, email ids Change your password Track the status of your orders
Once your order has been logged and payment authorization has been received, the seller confirms receipt of the order and begins processing it. You will receive an email containing the details of your order when the seller receives it and confirms the same. In this mail you will be provided with a unique Order ID (eg. OD01202130213), a listing of the item(s) you have ordered and the expected delivery time. You will also be notified when the seller ships the item(s) to you. Shipping details will be provided with the respective tracking number(s).
You can review the status of your orders and other related information in the 'My Account' section In the My Account page, click on the 'My Orders' link to view the status of all your orders. To view the status of a specific order, click on the 'Order Number' link.
You can cancel your order before it reaches the "Order Shipped" state. To cancel, please Contact Us with the order number
Unfortunately, products listed as 'Out of Stock' are not available for sale.
If you have received a damaged or defective product, you can return it to get a replacement within 15 days of delivery at no extra cost. Please contact us.
If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organisations for the same. Sometimes financial organizations take a longer time to process the refund request. It can take up to 7 working days, and sometimes a complete card cycle to appear on your statement.
Your refund will be processed within 3-4 days after receiving the product back.
You will get your refund in the same mode of how you made the payment. e.g. If you have paid by credit card it will be reversed on your card.